Privacy Policy

This Privacy Policy applies to the website qceramic.co.th, provided by Q Ceramic Co., Ltd., the legal owner. This Privacy Policy governs the collection, use, and disclosure of any information related to your use of the website. By using this website, you understand and accept the terms of this Privacy Policy.

This Privacy Policy is part of and works in conjunction with the terms and conditions of service on the qceramic.co.th website, which generally govern your use of this website.

Qceramic.co.th places importance on your personal information and recognizes that it is a crucial aspect of privacy. Therefore, qceramic.co.th takes measures to ensure that your personal information is securely protected, and there are clear indications of how that information will be used and managed appropriately for its accuracy. This Privacy Policy may undergo changes. In the event of any modifications to the content of this Privacy Policy, we will notify you here, via email, or through other channels specified on our main website page. You can access or visit the website and view products without providing any personal information. Your status will not be disclosed, and we will not be able to identify you during your visit, unless you have an account on qceramic.co.th and log in using your account name and password.

If you have any questions or comments regarding this Privacy Policy, or if you wish for us to update the information we have about you, or your preferences, please contact us by sending an email to [email protected] or by calling us at 02-3857112. You may also send a letter to:

Q Ceramic Co., Ltd.
9/17-20 Moo 5 Srinakarin Road Samrong Nuea Subdistrict
Mueang Samut Prakan District Samut Prakan Province 10270

Please be informed that by using or registering on our website, or providing personal information, you agree to the terms of this Privacy Policy.

Collection of Personal Information

When you create an account with qceramic.co.th, the information we may collect includes name, surname, company name, email address, phone number, billing or shipping address, credit card information (card type, card number, name as displayed on card, expiration date, and security code)

The information provided to us by your authorized representative or entered into our website will be the only data collected. This information must be accurate, complete, and free from any misunderstanding. You are responsible for keeping your information up-to-date and notifying us of any changes (details will be provided below). We reserve the right to request additional documents to verify the accuracy of the information provided.

When you visit our website, even if you do not make a purchase, we may collect certain information such as your IP address, the browser you are using, and information about your computer’s operating system, app version, language settings, and the web pages displayed to you at that time. If you use a mobile device, we may collect information about the specific device, device settings, unique device identifiers, and latitude/longitude data.

When you make a purchase, our system will record the details of the website from which you made the purchase. If this information can identify you as an individual, it will be considered personal information under this Privacy Policy.

Use and Disclosure of Personal Information

We use the information for the overall or partial benefit of our business as follows:

Creating and managing your online account with us.
Processing orders, payments, or financial transactions made through the qceramic.co.th website or our authorized representatives.
Delivering products you have purchased through the website or our authorized representatives. We may share your personal information with external parties for the purpose of delivering products to you (such as delivery service providers or our product distributors).
Notifying you about the delivery status of products you purchased through the website or our authorized representatives, and for other customer service purposes.
Sending marketing communications and promotions, or other communications related to our products or services. You can unsubscribe from marketing communications at any time using the provided opt-out system or by changing your personal information.
Analyzing website usage to improve the layout and content of the website. This may include identifying user identities, analyzing statistics, and user behavior.
Sending information that we believe may be beneficial to you or information that you have requested from us, including information about products and services, unless you have opted out of such contact.

Qceramic.co.th will not disclose or sell your personal information to external parties for purposes other than those authorized by you. We will not disclose your personal information to any other organizations unless you have requested and authorized us to do so, or disclosure is required or authorized by law, or we have received a request from a law enforcement agency or other authority with appropriate legal authority.

Changes and Access to Personal Information

You can update or modify your personal information at any time by logging into your account on qceramic.co.th. You can also make changes to your personal information by contacting us via the email address provided below.

If you have an account with qceramic.co.th, you can view details about your purchase history, including products awaiting delivery. You can also manage shipping address information, banking details, or subscribed newsletters. You agree to manage your account username and password. We are not responsible for any damages resulting from the misuse of your account, password, or incorrect product ordering details, unless otherwise specified in the terms of service.

Contacting Qceramic.co.th

If you have any questions or comments regarding this Privacy Policy, or if you need assistance, want to request modification/withdrawal of consent, or update the information we have about you, please contact us via email at [email protected] or through Line ID: @qceramic.

Introduction

Welcome to our online store, a platform operated by Forbes Co., Ltd. In this Privacy Policy, we refer to ourselves as “we”. We take our responsibilities under privacy laws and regulations (“Personal Data Protection Laws”) seriously and respect the rights and importance of user privacy. The term “Services” collectively refers to the services provided on our website, and “Users” refer to registered users who use our website. We are aware of the importance of the personal data you provide to us and believe that we have a responsibility to manage, protect, and process your personal data appropriately. This Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, disclose, and/or process the personal data you provide to us and/or that we possess, whether now or in the future. It also describes your choices regarding your personal data. Please read this Privacy Policy carefully. If you have any questions or concerns about your personal data or our privacy practices, please contact us.

“Personal Data” means data about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data include names, identification numbers, and contact information.

By using our Services, registering an account with us, visiting our website, and/or accessing the Services, you acknowledge and agree that you have read this Privacy Policy and that you consent to the collection, use, disclosure, and/or processing of your personal data as described in this Privacy Policy. If you do not consent to the processing of your personal data as described in this Privacy Policy, please do not use our Services or access our website. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our website. We reserve the right to amend this Privacy Policy at any time.

When Do We Collect Personal Data?
1. We may collect your personal data when:
  - You access and/or use our services or website, or register and/or create a user account with us.
  - You submit forms, including but not limited to registration forms or other forms related to our products and services, whether online or in document form.
  - You agree to any terms or provide documents or other information related to your communication with us, or when you use our products and services.
  - You contact us through means such as telephone (which may be recorded), mail, fax, face-to-face meetings, social media platforms, and email.
  - You use electronic services or contact us through the website or use services, including through the use of cookies which we may apply when you use our services or access the website.
  - You engage in transactions through our services.
  - You provide feedback or file a complaint with us.
  - You register, enter into contracts, and/or participate in contests, promotions, and sales promotion activities, which may include joint promotions with partners and/or companies within our group.
  - You use or request to use services provided by our external service providers on the website, such as payment services, logistics services, and so on.
  - You visit or use websites and applications of affiliates or companies within our group.
  - You visit or use websites and applications of third parties that are related to our services.
  - You install applications on your computer, phone, or other devices (“Devices”) and/or use Devices to access our services.
  - You connect your account with the website or application of a third party, linking your user account with us through the website.
  - You provide your personal data to us for any reason.
2. We may collect, use, disclose, and/or process this data for various purposes, as outlined below:
3. Our services may collect accurate location data from your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose, and/or process this data for one or more of the following purposes, including providing location-based services that you request or providing content related to your location, or allowing you to share your location with other users as part of our services. For most mobile devices, you can withdraw your consent for us to receive location data from your device through the settings on your device. If you have questions about how to disable location-based services on your mobile device, please contact your mobile service provider or the manufacturer of your device.
What personal data do we collect?
1. The personal data that we may collect includes but is not limited to:
  - Name
  - Email address
  - Date of birth
  - Address as per ID card or passport
  - Billing address
  - Shipping address
  - Bank account details and payment information
  - Contact number
  - ID card or passport number
  - Gender
  - Internet Protocol (IP) address
  - Any other information about the user when registering for or using our services or website, including information related to the usage of our services or website by the user.
  - General public and groups that you connect or may connect with on our services, and the nature of your communication with those individuals.
  - Information from or about the devices you use to access our services and/or website.
  - Details of your accounts with third-party websites or applications that you have connected to your user account with us through our website.
  - Personal data that you may provide to us through the website.
2. We may receive information about you and your activities both on and off our platform from companies within the group and/or external partners, such as information from affiliated companies and/or partners with whom we jointly offer services and/or promotional campaigns. This may also come from advertisers regarding your interactions or experiences with them, including information about websites and applications you visit. This includes data on how you use our services on those websites and applications, as well as information about developers or publishers on applications or websites provided to you or us.
3. If you do not wish for us to collect this personal data, you may opt out at any time through our website or by notifying our data protection officers in writing. Please note that opting out of the collection, use, sharing, or processing of your personal data with us may affect your use of our services. For example, opting out of location data collection may disable location-based features.
When you use a credit card to make a transaction on the website:

You are providing your information to an external service provider for the purpose of the transaction. The information you provide to the external service provider will be subject to the privacy policy of that specific external service provider. We do not have access to this information and do not collect details of your credit card.

When you view web pages:

When accessing our website using your device, your device will send data, which may include your personal information, to our web server. This data is recorded by the server when you access our website. Generally, this may include your computer’s IP address, operating system, browser name/version, referred web page, requested page, date/time, and sometimes “cookies” (which you can disable by configuring your device settings). This helps the website remember your most recent visit. When you log in, this information will be linked to your user account. Additionally, this data will be used in an anonymized statistical manner to help us understand how visitors use our website.

Cookies:

We may use “cookies” or other features occasionally to help us or third parties collect or share information to enhance and improve the website and services we offer, or to introduce new services and features. Cookies are various identifiers that we send to your device to help us remember your device and provide information about how and when you use or visit our services or website. This includes the number of users and to track movement within our website. We may link cookie data to your personal information. Additionally, cookies are used to deliver content that is specifically tailored to your interests and to monitor website usage.

You can choose to reject the use of cookies by adjusting the settings on your device. However, please note that if you reject the use of cookies, you may not be able to fully utilize all the functions of the website or services.

Viewing and Downloading Content and Advertisements:

When you browse various web pages using your device, while accessing content and advertisements, and using other software on our website or through our services, mostly the same data will be sent to us (including but not limited to your IP address, operating system, etc.). Instead of sending information about the pages you visit, your computer will send data about the content, advertisements viewed, and/or software installed by the service and website, along with the time it was provided to us.

Community and Support:

We provide customer support through email, SMS, and feedback forms to assist customers. We may request your email address and contact number for customer support purposes. We only use the information received from customers who request support, including but not limited to email addresses, for customer support services, and we will not send or share this information with third parties.
You can also post questions and answers in our community discussion board where other users can ask and answer questions. Our discussion board and messaging service allow you to participate in our community, and we will retain data such as user IDs, contact lists, and your status messages. Additionally, services like this, or similar ones in the future, may require us to retain your user ID and password.

Surveys:

Sometimes, we may request information from users through various surveys. Participation in these surveys is entirely voluntary, so you can choose whether to disclose your information to us or not. The requested information may include, but is not limited to, contact information (such as email address) and demographic information (such as interests or age group). The data collected from these surveys will be used to assess and improve the usability and satisfaction of our services and will not be shared with external parties, except for contractors assisting us in survey administration and operations.

How We Use Your Personal Data:

We may collect, use, disclose, and/or process your personal data for at least one of the following purposes:
To consider and/or process your transactions or interactions with us, or transactions or communications by you with third parties through our services.
To manage, operate, provide, and/or administer your use of, and/or access to, our services and website, including managing your relationship and user account with us.
To manage, operate, provide, and/or administer services to you, including facilitating your preparedness for our services, including but not limited to recognizing your preferences.
To customize your experience with our services by displaying content based on your interests and preferences, and providing quick access to your account and sending information to us, enabling us to contact you when necessary.
When you use third-party applications, websites, or services integrated with or linked to our services, those third parties may receive information about what you post or share.
To respond, process, and manage your product-related requests and inform you of service or account-related abnormal incidents.
To enforce our terms of service or user agreements applicable to users.
To safeguard the security and rights, property, or safety of others.
To verify and/or authenticate your identity.
To retain and maintain software updates and/or other updates, and to provide necessary support from time to time to ensure the smooth operation of our services.
To manage or facilitate customer service, comply with or respond to your instructions, manage or respond to inquiries received (or claimed to be received) from you or on your behalf.
To inform you when other users send private messages or post comments for you on the website.
To conduct research studies, analyze, and develop various activities (including but not limited to data analysis, surveys, product and service development, and/or portfolio compilation) to analyze service usage, improve our services or products, and/or enhance customer experience.
If you give consent, to send you marketing and promotional materials and related documents about our products and/or services (including but not limited to products and/or services of third parties that we may work with or have an affiliation with), for marketing purposes, through various communication channels, including mail, location-based services, or any other format. We (and/or affiliated or related companies) may sell, market, or promote the aforementioned products or services, whether they are currently in existence or will be in the future.
To respond to legal processes, or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, as required by any applicable laws or regulations, or as part of our risk management processes which may be in accordance with any law or best practice, or as required by, or in connection with, any relevant business transaction. “Business transaction” means a purchase, sale, lease, merger, amalgamation, arrangement, consolidation, or any other similar transaction involving an organization or a part of an organization.
To conduct statistical and research analysis and reporting within the organization and in compliance with record-keeping requirements.
To conduct background checks or screening processes, including but not limited to conducting background checks.
To audit our services or business.

For purposes other than those described above, we will inform you at the time we obtain your consent (including, without limitation, via our website)

Since the purposes for which we collect, use, disclose, and/or process your personal data depend on specific circumstances, these purposes may not be explicitly stated above. However, we will inform you of these purposes at the time we seek your consent, unless processing of personal data without consent is permitted by law for purposes of data protection.

Please note that in certain situations, we may process your personal data without seeking your consent, as permitted by applicable data protection laws. This may include situations where the processing is necessary for compliance with legal obligations, protection of vital interests, performance of a contract, or for the exercise or defense of legal claims.

If you have any concerns or questions about how your personal data is being used, you can contact us to seek further information.

Our services allow users to share their personal data with others for various transactions. In most cases, we are not directly involved in these transactions. In general, users may have access to each other’s usernames, email addresses, contact information, and postal information for these transactions. Please note that users should exercise caution and follow best practices for safe and secure transactions when sharing personal information with others through our services.
How do we protect and maintain the personal data of our customers?

We implement a variety of security measures with the utmost effort to ensure that your personal data within our system is secure. The personal information of users is stored in a secure network and can only be accessed by a limited number of authorized personnel. These individuals have special privileges to access such systems. However, we cannot guarantee the complete security of your personal data.
We will maintain your personal data in accordance with data protection laws and/or other relevant laws. We will immediately destroy or anonymize your personal data when there is reasonable belief that:
- The purpose of collecting such personal data no longer aligns with the intended purpose of retaining such data.
- It is no longer necessary to retain such personal data for legal or business purposes, and
- There is no justifiable reason to continue retaining such personal data. If you cease to use the website, or if your rights to use the website and/or services are revoked or terminated, we may continue to store, use, and/or disclose your personal data in accordance with data protection laws and our obligations under this data protection law. Under applicable law, we may securely destroy your personal data without prior notice.

Do we disclose the information collected from visitors to external parties?
1. In the course of our business, we may need to disclose your personal information to external service providers, agents, and/or affiliated and related companies, and/or other individuals, whether located domestically or internationally, for at least one of the purposes stated above. These external parties may operate on our behalf or in some other capacity for at least one of the purposes stated above. Such external parties may include, but are not limited to:
  - Our affiliated companies, group companies, and related companies.
  - Contractors, agents, service providers, and other third parties we use to support our business. These include, but are not limited to, companies providing mail delivery services, telecommunications services, information technology services, and data centers.
  - Buyers, transferees, or successors in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal information about our service users held by us is considered an asset that may be transferred.
  - Parties to transactions involving business assets of ours, our affiliates, or our related or affiliated companies.
  - External parties to whom we have disclosed information for at least one of the stated purposes, and these external parties may collect and process your personal information for at least one of the stated purposes.
2. We may need to share statistical and demographic information about users and their use of our services with advertisers and programmers. This information will not include any data that could be used to identify you specifically or retrieve personal information about you.
3. To avoid doubt, in circumstances where applicable data protection laws or other related laws permit an organization, such as ours, to collect, use, or disclose your personal information without your consent, we reserve the right to rely on such legal permissions for ongoing compliance.
4. External parties may unlawfully intercept or access personal information transmitted to or contained on our website, technology may malfunction or not work as anticipated, or someone might access, misuse, or modify information without authorization. However, we implement reasonable security measures to protect your personal information as outlined under applicable data protection laws. Nevertheless, we cannot guarantee absolute security in cases that are beyond our control, such as unauthorized disclosure resulting from malicious hacking activities.
Information collected by third parties

Our website uses Google Analytics, which is a web analysis service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files stored on your computer to help analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate website usage, compile reports on website activity for website operators, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
We and third parties may occasionally provide software application downloads to enable you to use the service or access it through these applications. These applications may access and allow third parties to view your identifiable information, such as your username, and your computer’s IP address, or other information, such as cookies that you may have installed previously, or that the third-party applications or websites have installed for you. Additionally, these applications may request additional information directly from you for third-party purposes. The products or services provided by third parties through these applications are not our products or services, and we do not have control over them. We recommend reading the terms and other policies published by such third parties on their respective websites or other platforms.

Disclaimer of Responsibility for Security and External Websites

We do not guarantee the security of personal data and/or other information you provide to external websites. We implement various security measures to safeguard your personal data that is under our possession or control. User personal data is stored on a secure network and can only be accessed by a limited number of employees with special access rights who are required to protect confidential information. When you place an order or access your personal data, we recommend using a secure server. All personal data or sensitive information you provide will be encrypted in our database and can only be accessed as specified above.
In our effort to provide benefits to you, we may choose to link or embed various external websites within our website. We may also engage in co-branding or create other relationships to offer e-commerce transactions and/or other services and features to visitors. These linked websites may have separate privacy policies and security practices. Even though third parties may be affiliated with us, we do not have control over these linked websites as each website may have its own independent privacy practices and data collection practices separate from us. Data collected from co-branded partnerships or external websites (even if presented on or through our website) may not necessarily be received from us.
Therefore, we are not responsible or liable for the content, security practices (or lack thereof), and activities of these linked websites. These linked websites are provided for your convenience, and you access them at your own risk and responsibility. Nevertheless, we seek to maintain the integrity of our website and links within our website and welcome feedback regarding these linked websites (including but not limited to non-functioning links).

Will we transfer your data abroad?

Your personal data and/or information may be transferred, stored, or processed outside of your country. In most cases, your personal data will be processed in Singapore, where our servers and central database are located. We will only transfer your data internationally in compliance with data protection laws.

How you can opt out of providing information, withdraw consent, request access, or amend the information you have provided to us:
1. Opting out and Withdrawing Consent:
  - If you wish to modify or update your email subscription preferences, please inform us by sending an email to our Data Protection Officer at the address provided below. Please note that due to email processing schedules, you may still receive emails that are in the process of being prepared.
  - You may withdraw your consent regarding the collection, use, and/or disclosure of your personal data under our possession or control by sending an email to our Data Protection Officer at the email address provided below.
  - Once we receive a clear and unequivocal withdrawal request from you and have verified your identification information, we will proceed with your consent withdrawal request in accordance with the terms outlined in this Privacy Policy and relevant data protection and privacy laws. Afterward, we will no longer collect, use, and/or disclose your personal data as specified in your request. If we are unable to verify your identification information or do not understand your request, we will contact you for clarification.
2. Requesting Access and/or Corrections to Personal Data:
  - If you have an account with us, you may access and/or amend your personal data under our possession or control through the account settings on our website. If you do not have an account with us, we will not have access to your personal data.
  - For requests to access personal data, once we have sufficient information to process your request, we will provide you with the relevant personal data within 30 days. If we are unable to respond to your request within the aforementioned 30 days, we will inform you of the fastest possible timeframe within which we can provide the requested information. Please be aware that data protection laws may exempt certain types of personal data from your access request.
  - For a request to amend personal data, when we have sufficient information to proceed, we will:
    - We will correct your personal data within 30 days. If we are unable to make the correction within that timeframe, we will inform you of the fastest possible timeframe for the correction. Please be aware that data protection laws may exempt certain types of personal data from correction requests, including specifying the necessary timeframes for us to make corrections in certain circumstances, even if you request them.
    - We will send the corrected personal data to all organizations to whom we disclosed the personal data within one year prior to the date of correction. This is unless that organization does not require the corrected personal data for legal or business purposes.
      - Without considering the subparagraph (b) above, if you request, we may send the amended personal data to a specific organization, especially one to which we have previously disclosed such information, within one year prior to the date of the amendment.
      - Within the limits permitted by law, we may charge a reasonable fee for processing and handling your request to access personal data. If we choose to charge a fee, we will provide you with an estimated cost in writing. Please note that we are not obligated to respond or take any action on your request for access to information unless you agree to pay the fee.
      - We reserve the right to deny the amendment of your personal data under the terms specified in the laws regarding personal data protection. These terms specify and/or grant organizations the right to refuse the amendment of personal data in the situations outlined.
Any questions, please contact us

If you have any questions or concerns regarding our privacy practices or service management, please contact us immediately at: [email protected]
If you have a complaint or grievance about how we handle your personal data or comply with data protection laws, please contact us to submit your complaint or grievance. You can reach us via email at: [email protected], addressed to the “Personal Data Protection Officer.”

Terms and Conditions:

Please read the terms of service that specify the usage, disclaimer of responsibility, and limitations of liability that govern the use of the website and services, including other relevant policies.